Maria Teresa Aniban

Contact:

📧 Email: teresa.aniban@gmail.com

📍 Singapore, Philippines

Customer Support | Virtual Assistant | Technical Support | Digital Marketing Support

Helping businesses create exceptional customer experiences through reliable support, organization, and technology.

Hello! I’m Maria Teresa Aniban, a customer support and administrative professional with over 10 years of experience helping businesses deliver excellent customer experiences and streamline their daily operations.

Throughout my career, I’ve supported customers across different industries, including web hosting, travel, hospitality, and IT services. My experience ranges from resolving technical issues and managing customer inquiries to coordinating appointments, maintaining documentation, and providing virtual assistance.

Beyond customer service, I enjoy creating content, organizing information, and continuously learning new digital tools that improve productivity and communication. My experience studying Business Information Technology in Singapore has further strengthened my understanding of technology, digital marketing, and business operations.

I believe great customer service is more than solving problems, it’s about building trust, communicating with empathy, and creating positive experiences that strengthen lasting relationships.

Whether working independently or collaborating with a team, I bring professionalism, adaptability, and a genuine commitment to helping businesses succeed.

Work Highlights

Technical Support Representative – Regent Business Process (2021–2025)

Resolved technical issues remotely for clients. Maintained high customer satisfaction

through proactive troubleshooting.

Virtual Assistant / Appointment Setter – Team Logic IT (2024)

Contacted potential customers. Managed appointment scheduling and daily reporting.

Customer Service Representative – TDCX (Airbnb Account) (2019–2021)

Assisted guests and hosts with booking concerns. Served as escalation point for complex

cases, ensuring client retention.

Web Hosting & Technical Support – 1&1 Internet (2012–2018)

Provided hosting, domain, and WordPress support. Troubleshot technical issues using

SSH and FTP.

Teresa’s work profile

✅ Customer Service Excellence

-Handled clients worldwide, received consistent positive feedback for patience, clear communication, and fast problem resolution.

✅ Technical & Digital Skills

-Web hosting support, WordPress troubleshooting, email setup, GDS (Apollo, Sabre), Canva, Adobe Premiere Pro, Microsoft Office, and Google Workspace.

✅ Admin & VA Support

-Appointment setting, calendar management, report preparation, and data entry.

✅ School newsletter contribution

-Assisted in planning, drafting, and editing content for the school’s official newsletter.

-Collaborated with fellow students and faculty to highlight campus events, achievements, and student activities.

-Contributed to layout design and formatting, ensuring newsletters were visually appealing and easy to read.

-Helped distribute newsletters through digital channels to engage a wider school community.

KPI and Customer Feedback

Here are some of the few feedback I’ve received from my customers

What I Can Do For You:

Customer support (email, chat, calls, ticketing systems) Virtual assistance (calendar management, scheduling, research) Social media content (basic Canva designs, post scheduling) Technical support (website, WordPress, email issues) Data entry and documentation.

Why Hire Me?

I am committed, detail-oriented, and client-focused. I bring not only my skills but also my dedication to helping businesses run efficiently. My past KPIs and customer feedback demonstrate my strong work ethic and reliability.

About This Site:

This travel blog shares personal stories, experiences, and photography from my journeys. Unless otherwise noted, the photos and content on this site are my own. I respect copyright and make every effort to use only original or properly credited material. Some posts may contain affiliate links, which may earn a small commission at no additional cost to you. All content is provided for general informational purposes and reflects personal opinions and experiences.